Last updated: 18 August 2025
Welcome to Kalkan Villa Rental. These Terms & Conditions (the “Terms”) govern bookings made via kalkanvillarental.com or our support channels and apply to all properties we market in Kalkan, Kaş and the wider Fethiye region. By placing a booking request or payment, you agree to these Terms.
Note: Individual listings may include specific rules or fees (e.g., pool heating, pet fee). Where a listing’s “Rules/Prices” differ from this page, the listing prevails for that property.
1) Definitions
- Agency / “we/us”: Kalkan Villa Rental (Booking & guest support provider).
- Owner: The legal owner or their authorised representative.
- Lead Guest / “you”: The person placing the booking and responsible for the party.
- Property: The villa/apartment you booked.
2) Booking process & payments
2.1 Request & confirmation. Availability and prices are confirmed at the time you receive our Booking Confirmation (email/WhatsApp) following payment of the Booking Deposit.
2.2 Deposit & balance. Unless stated otherwise on the listing or your quote:
- Booking Deposit: 30% of the total rental to secure the dates.
- Balance: due 30 days before check‑in. If booked within 30 days of arrival, full payment is required at the time of booking.
2.3 Methods & currency. We accept bank transfer and major cards. Payments are processed in GBP unless your quote sets a different currency. Banks may charge fees or use their own FX rates. Card fees, if applicable, are shown at checkout.
2.4 Non‑payment. If the balance is not received by the due date, we may treat the booking as cancelled by you and apply the Cancellation Policy.
2.5 Receipts & documents. After deposit, you will receive a Booking Agreement and Travel Info Pack (address, check‑in, contacts, house rules).
3) Prices, taxes & what’s included
- Prices are per property, per night/week (as shown on the listing). Your total is calculated when you select dates and guest count.
- Unless otherwise stated, prices include: utilities (water/electricity/bottled gas), initial cleaning, pool & garden maintenance, and Wi‑Fi if listed.
- Extras (when available) such as pool heating, extra cleaning, airport transfers, crib/high chair, etc., are optional and chargeable.
- Towels/linens: House towels and linens are for in‑property use only. Please bring beach towels.
4) Security/damage deposit
A refundable damage deposit (amount shown on the listing/Travel Info Pack) may be taken in cash or by hold at check‑in by the owner/caretaker. It is returned after check‑out once an inspection confirms no loss, damage or unpaid charges. Report any accidental damage during your stay so we can help.
5) Occupancy, ages & visitors
- Each property has a maximum occupancy shown on the listing and in your Booking Confirmation.
- Infants 0–2 are not counted towards the limit if using a baby cot. Children 3+ count as guests.
- Visitors/third‑party guests not named on the booking are not permitted to stay overnight without our prior written consent. Day visitors may be restricted by community rules—ask us first.
6) Check‑in & check‑out
- Standard check‑in: from 16:00; check‑out: by 10:00. Exact times are shown in your Travel Info Pack.
- Same‑day changeovers may delay check‑in to allow cleaning; this does not extend check‑out.
- Late arrivals must be arranged in advance and may incur a late check‑in fee if caretaker hours are exceeded.
7) Identification & short‑term rental compliance (Türkiye)
We operate in line with Türkiye’s short‑term rental rules. You agree to:
- provide valid ID details for all staying guests in advance;
- respect the authorised guest capacity and house rules; and
- comply with any permit/registration requirements applicable to the property. Failure to comply can lead to refusal of entry or eviction without refund, as required by law and community regulations.
8) Property use & house rules
- No parties or events. Excessive noise is prohibited; please observe local quiet hours.
- Smoking: Only where the listing allows, and never indoors unless clearly stated.
- Pets: Only where a listing explicitly allows; pet fees/deposit may apply.
- Pool & safety: Children must be supervised at all times. Pool heating (if available) is an extra and must be requested at least 48 hours before arrival.
- Maintenance access: Staff may need access for routine maintenance or urgent repairs; we minimise disruption.
- Local conditions: In the Mediterranean, occasional power/water interruptions, pests/insects, construction noise, or road works can occur and are beyond our control. We’ll assist promptly where possible.
9) Changes & cancellations by you (Cancellation Policy)
We offer a clear, date‑based policy so you can plan with confidence. Unless your quote/listing states a different policy, the following Default Cancellation Policy applies:
9.1 24‑hour cooling‑off (bookings made ≥60 days before check‑in). Within 24 hours of paying the deposit you may cancel for a full refund of the deposit, minus any non‑recoverable bank/card costs.
9.2 Standard cancellations. After the cooling‑off window, the following charges apply:
- Deposit (30%) is non‑refundable.
- 30–15 days before check‑in: charge 50% of the remaining balance (i.e., your total charge equals the 30% deposit already paid + 50% of the unpaid balance).
- 14 days or fewer / no‑show: charge 100% of the remaining balance.
9.3 Date changes & re‑marketing. If you need to change dates, we will try to re‑sell your original dates. If we rebook some or all nights, we’ll credit you the recovered rent (less any price difference, discounts and costs) against your charges. An administration fee may apply.
9.4 Extenuating circumstances. Serious events (e.g., documented bereavement/hospitalisation) notified in writing with evidence may be considered at our discretion. In such cases, the deposit remains non‑refundable, but we may waive further charges and/or issue a credit voucher.
10) Changes & cancellations by the owner/agency
If a property becomes unavailable due to unexpected circumstances (e.g., essential repairs, force majeure), we will:
- offer a comparable alternative (price adjusted if different), or
- provide a full refund of monies paid if no suitable alternative is accepted. Our liability is limited to amounts you have paid to us for the affected booking.
11) Liability & insurance
- You are responsible for the proper conduct of your party and any damage/loss caused.
- We and the owner are not liable for loss of valuables, accidents due to misuse, or events outside reasonable control (power cuts, natural events, third‑party works, etc.).
- We strongly recommend comprehensive travel insurance covering cancellation, medical, and personal liability from the time of booking.
12) Complaints & assistance
Tell us during your stay if something isn’t right so we can help. Most issues are solved quickly if reported promptly. Claims raised after checkout without giving us a chance to assist may not be accepted.
13) Data protection & privacy
We process personal data to manage bookings, guest vetting/ID, and legal reporting. See our Privacy Policy and Cookies Policy for details. Contact support if you wish to exercise data rights.
14) Governing law & disputes
These Terms are governed by Turkish law. Unless mandatory rules state otherwise, disputes shall be resolved in the competent courts of Kaş/Antalya.
15) Contact
Kalkan Villa Rental — Customer Care
Email: info@usluhantasarim.com
Phone/WhatsApp: +90 537 999 67 66
Hours: 09:30–23:59 (local time)
Quick reference — Cancellation table
| When you cancel | What you pay |
|---|---|
| Within 24h of deposit (bookings ≥60 days before check‑in) | Full refund of deposit (minus bank/card costs) |
| After 24h, up to 31 days before check‑in | Deposit (30%) |
| 30–15 days before check‑in | Deposit + 50% of remaining balance |
| 14 days or fewer / no‑show | Deposit + 100% of remaining balance |
FAQ
Q1. When is my balance due? 30 days before check‑in unless your quote says otherwise.
Q2. Can I change my dates? We’ll try to re‑sell your original dates and credit any recovered rent against charges (admin fee may apply).
Q3. Is the deposit refundable? It’s non‑refundable after the 24h cooling‑off window.
Q4. Do I need to provide IDs? Yes. We must collect valid ID details for all staying guests in line with Türkiye’s short‑term rental rules.
Q5. Are pets allowed? Only if the listing states it. Pet fees/deposit may apply.
Q6. Do you offer travel insurance? We don’t sell insurance. Please arrange comprehensive cover when you book.